PAs need extensive knowledge of the organisation in which they work. They need to know who key personnel are (both external and internal) and understand the organisation\\\'s aims and objectives.

Work Activities:

· devising and maintaining office systems, including data management and filing;

· arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;

· screening phone calls, enquiries and requests, and handling them when appropriate;

· meeting and greeting visitors at all levels of seniority;

· organising and maintaining diaries and making appointments;

· dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

· taking dictation and minutes;

· carrying out background research and presenting findings;

· producing documents, briefing papers, reports and presentations;

· organising and attending meetings and ensuring the manager is well prepared for meetings;

· liaising with clients, suppliers and other staff.