November 27, 2021
 
Desk Support Analyst
Job Type Full-time
Job Status Sourcing
Date Posted 26 Feb2012
Location Chai Chee Techno Park neart Bedok MRT, Singapore
Company Information Dicetek (Sing) Pte Ltd
Chai Chee Techno Park neart Bedok MRT
Singapore,
Website: http://www.diceteksing.com
Job Description

Company: MNC Company
Location: Chai Chee Techno Park neart Bedok MRT, Singapore
Status: Permanent Position.
Salary: can be up to SGD 2800 per month plus allowance and other incentives.
Work Schedule: Must be able to work shift on 12hours rotating basis, 10am to 10pm or 10pm till next day 10am, hence 44 hours work week. Shift allowance will be given. (ie. Weekends and Public holidays, including graveyard shift hours.


JOB RELATIONSHIPS:

Reports to:Team Leader, IT Global Shared Services.
Manager, IT Global Shared Services.


JOB SUMMARY:

The Technical Support Analyst I is responsible for providing high level technical support and training for our internal/external global client applications and infrastructure services. Includes, but not limited to: user support of custom business applications, troubleshooting of technical problems and technical liaison between global user community, local and corporate IT. Follow standard practices and procedures in analyzing and resolving technical issues. Normally receives detailed instructions on most tasks during training/work.

Qualifications MINIMUM QUALIFICATIONS:

Education:
• Bachelors Degree or Diploma in Computer Science/Engineering or equivalent experience.

Experience:
• Min. 2 years experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
• Min. 2 years experience working directly with internal/external clients.
• Min. 1-2 years experience providing user support of client applications, PC/Windows network infrastructure, and custom business applications.
• Experience with Microsoft OS, MS Exchange, MS Office, Active Directory, Network connectivity and VPN.
• Experience in call/technical helpdesk environment providing remote support will be advantage.


Technical Skills:
• Hands on skill on Microsoft Windows 2000/XP workstation/server and MS office suite (e.g. Outlook, exchange, office etc)
• Hands on skill on Microsoft Active Directory administration.
• Hands on skill on LAN networking, VPN and TCP/IP.
• Knowledge on MS SQL Client/Server and Internet concepts and techniques.
• Microsoft MCTS/MCITP/MCDST/MCSA certified an advantage.

Language and Soft Skills:
• Ability to speak fluent English and at least one other languages
• Ability to interact effectively with other technical and non-technical resources in a team environment.
• Customer Service Oriented and ability to quickly establish comfortable & effective working relationships.
• Strong oral and written technical and interpersonal communication skills including sensitivity to diverse global work culture and community.
• Excellent organizational skills
• Demonstrated ability to analyze and evaluate complex data and follow problem through till resolution
• Ability to manage multiple tasks at one time
• Highly motivated - self starter
• Ability to solve problem remotely and meet deadlines.


Interested and qualified candidates may send their profile to melissa@diceteksing.com and include the following details: current salary, notice period, expected salary and VISA status in Singapore.
Compensation $2800
How to Apply
Email Resume To melissa@diceteksing.com

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